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The minimum stay for these dates is 3 nights.
Household items
General description
Floors: 4
Furnished
Equipped
Orientation: South
Capacity in persons: 6
Bathroom
Bathroom 1: Bathtub
Toilet: 1
Courtesy toilet paper
Hairdryer
Shampoo
Bedroom
Nº double room: 3
Bedding
Nº double bedroom with double bed: 3
Kitchen
Independent kitchen
Oven
Microwave
Fridge
Toaster
Coffee maker
Freezer
Dishcloths
Gas cooker
Kitchen utensils
Dishwasher
Electric kettle
Juicer
Equipment
Heating sub-type: Gas radiators
Internet
Washing machine
Clothes line
Iron and ironing board
Air-conditioning
Fan
TV
Stereo
DVD
Tumble dryer
Sofa bed
Double sofa bed
Other space
Balcony: 2
Parking space
Community and security
Lift: 1
Intercom
Doorman/Concierge
Energy label
-
A92-100
A
-
B81-91
B -
C69-80
C -
D55-68
D -
E39-54
E -
F21-38
F -
G1-20
G
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Key handling
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Departure
Cancelation fees
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Tenants
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Clients testimonials 5/5 (1 )
Sasha Martins Araujo
27-08-2014
I am already a customer of shbarcelona, always seek apartment with comfort and great location. And this apartment is actually really well located and comfortable, although in my opinion require a better decoration and carpets, and maintenance in the bathroom. Other than that the apartment is great, I guarantee that everyone will like.
How to reserve?
Select your flat - choose the reference of the apartment you like the most, letting us know the reason for your stay as well as your check in and out dates.
Contact ShBarcelona so we can confirm the availability of the flat and send you the specifications of your apartment.
Documents needed
Tenant's passport / NIE / ID copy
Permanent address different to the one of the flat you intend to book,
Optional: SEPA bank account (EEC).
According to your situation, please send us in addition:
University student or specialised school
University or school registration letter or receipt.
Company
a. Constitution deeds and TIN of the company
b. Company’s representative full power deeds and DNI or passport,
c. Last tax statement.
c. Last tax statement.
Self-employed worker
Last income tax return.
Company employees
a. Copy of the work contract,
b. Copy of the last three payrolls.
b. Copy of the last three payrolls.
Others
Tenant's passport / NIE / ID copy and Visa (non-EU persons)
We will proceed to a personalized study.
If you need to open a european bank account, we kindly recommend that you consider Banc Sabadell at C/ Comte Borrell 87, letting them know you are a ShBarcelona customer. This process is quick and simple (10-15 minutes approx.); you will only have to provide your passport to open the account.
Financial conditions
Economic conditions required
a. If the contract begins before 15th of the month (included), the total amount to pay corresponds to the sum of the following amounts:
. the current month rent: the proportional part of the month only counting from your check-in date
. the security deposit (minimum): 2 months’ rent security deposit,
. the agency fee: depending of the contract duration
· Longer than 5 months up to 11 months: 1 month’s rent +VAT [21% in Spain],
· From 3 to 5 months: 1 month’s rent +VAT [21% in Spain] -20% discount,
· From 32 days to 3 months: 1 month’s rent +VAT [21% in Spain] -30% discount,
b. If the contract begins from 16th of the month, the total amount to pay corresponds to the sum of:
· The same conditions previously explained + the second month rent + corresponding amount of utilities.
. the current month rent: the proportional part of the month only counting from your check-in date
. the security deposit (minimum): 2 months’ rent security deposit,
. the agency fee: depending of the contract duration
· Longer than 5 months up to 11 months: 1 month’s rent +VAT [21% in Spain],
· From 3 to 5 months: 1 month’s rent +VAT [21% in Spain] -20% discount,
· From 32 days to 3 months: 1 month’s rent +VAT [21% in Spain] -30% discount,
b. If the contract begins from 16th of the month, the total amount to pay corresponds to the sum of:
· The same conditions previously explained + the second month rent + corresponding amount of utilities.
How to book the apartment?
«Easy booking»: pay everything (current month’s rent + 2 months’ rent security deposit + agency fee). The only thing left to be done is to come to our office on your check-in date to collect the keys.
«Two steps booking»: pay one of the 2 months rent security deposit in advance (which will be deducted afterwards from the whole initial payment) to book the flat, and pay the remaining amount any time before moving in.
Our monthly rental reservation policy does not allow reservations to be made more than 12 days after the accommodation availability date. If you are in this case and you are interested in a specific property, contact us to consult directly with the ShBarcelona commercial team.
«Two steps booking»: pay one of the 2 months rent security deposit in advance (which will be deducted afterwards from the whole initial payment) to book the flat, and pay the remaining amount any time before moving in.
Our monthly rental reservation policy does not allow reservations to be made more than 12 days after the accommodation availability date. If you are in this case and you are interested in a specific property, contact us to consult directly with the ShBarcelona commercial team.
How to pay the booking fee?
We kindly suggest paying the booking fee by bank transfer using the following information:
Bank: Banco Sabadell
Address: Gran Via de les Corts Catalanes, 514 – 08015, Barcelona
Holder: Decoflat S.L.
IBAN: ES65 0081 1763 11 0001002404
BIC/SWIFT : BSABESBB
Reference: Tenant’s name and flat reference number
Account nº: 0081 1763 11 0001002404
Bank: Banco Sabadell
Address: Gran Via de les Corts Catalanes, 514 – 08015, Barcelona
Holder: Decoflat S.L.
IBAN: ES65 0081 1763 11 0001002404
BIC/SWIFT : BSABESBB
Reference: Tenant’s name and flat reference number
Account nº: 0081 1763 11 0001002404
Once the transfer is made, send the bank transfer receipt by email to your contact in charge of your booking, clearly showing the tenant’s name and the flat reference number.
You can also use electronic payments methods, but in this case the following management costs will be apply: VISA MASTERCARD 1% on the amount paid, AMERICAN EXPRESS 3% on the amount paid; other electronic payments methods, consult with our commercial team.
Utilities
(water, gas, electricity)
(water, gas, electricity)
Utilities are not included in the monthly rental price
We will charge an amount from the second month of the lease depending on the bedrooms: 1 bedroom 120€, 2 bedrooms 160€, 3 bedrooms 200€, 4 or more bedrooms 240€. These payments will be regularized once the lease ends with the real expenses being made in the flat.
Acceptance of the case
ShBarcelona will notify you the result of your request within a maximum of 24 hours.
The acceptance of your request will be decided by the owner.
«Service Maintenance 24/7»: during your stay, you can use our 24/7 ShBarcelona maintenance service. They will be able to assist you and if is necessary will send a person to solve any problem that has occurred in the apartment. This service is free of charge. However, please note that if the problem is derived from misuse or accident attributable to the tenant, then the repair costs will be charged.
« Ready to move in»: all our apartments are furnished and equipped. All of them have a washing machine, bed linen and blankets; you just have to bring your personal belongings and your own towels. The apartment will be thoroughly cleaned before your arrival.
Cleaning
The final cleaning of the apartment is mandatory and will be charged to the tenant; the price is set according to the total area (m2) of the apartment.
Keys collection
The keys will be handed in our office in C/Sepúlveda, 154 Bajos. Our business hours are from 9:00 a.m. to 6:00 p.m., Monday through Friday, without interruption, and 10:00 a.m to 1:30 p.m on Saturday.
Outside of these hours, the keys will be delivered in the apartment directly and it has an extra cost.
· Weekdays from 6:00 p.m to 10:00 p.m, extra charge of 30€ and from 10:00 p.m to 9:00 a.m, extra charge of 50€.
· Holidays and weekends surcharge of 30€ all day until 10:00 p.m and 50€ after 10:00 p.m, until 9:00 a.m.
Outside of these hours, the keys will be delivered in the apartment directly and it has an extra cost.
· Weekdays from 6:00 p.m to 10:00 p.m, extra charge of 30€ and from 10:00 p.m to 9:00 a.m, extra charge of 50€.
· Holidays and weekends surcharge of 30€ all day until 10:00 p.m and 50€ after 10:00 p.m, until 9:00 a.m.
Contractual terms
The acceptance of your request will be decided by the owner.
The owner of the booking is entitled to the full refund of the booking amount paid to ShBarcelona, if the contract is not finalized for reasons attributable to the property, without in any case, having the right to demand any additional compensation.
In addition, it is important to keep in mind that although the apartments have insurance that covers water damages, fire and civil liability, this insurance does not cover damages or possible theft of your personal belongings. You can contact us to find out how to acquire insurance against burglary.
Availability
Select your flat and contact ShBarcelona so we can confirm the 1 availability of the flat and send you the specifications of your apartment.
Documents needed
Send the documentation: EU ID, Spanish NIE or passport with a visa issued in a Spanish consulate, current address, required booking amount and documents according to your current situation:
University students or specialised schools
a. University or School registration letter or receipt,
b. Permanent address different to the one of the flat you intend to book.
Companies
a. Constitutional deeds,
b. Company’s representative full power deeds,
c. Last tax statement
Self employed workers
a. Last income tax return.
Employees
a. Work contract,
b. Last three payrolls,
c. Permanent address different to the one of the flat you intend to book.
Other situation
a. Bank account references or bank endorsement
b. Proof of earnings.
Booking conditions
The booking will have a validity of seven natural days,
Once the booking has been made ShBarcelona is committed NOT to show the apartment to any other customer NOT to accept any other possible bookings during this preestablished period,
The booking will be conditioned to the assessment of your file by the financial department and the final approval by the owner of the apartment,
Your income must be 2.5 times higher than the value of the monthly rent,
In case of rejection the total amount of the booking will be refunded.
Bank details ShBarcelona
Bank: Banco Sabadell
Address: C/ Comte Borrell, 87 - 08015, Barcelona
Holder: SH YEARLY RENTAL SL
Account Nº: 0081 0093 42 0001990309
IBAN: ES25 0081 0093 42 0001990309
BIC/SWIFT: BSABESBB
Reference: name and reference tenant floor
If you make the transfer on the day of the signing, you must bring proof of it.
Address: C/ Comte Borrell, 87 - 08015, Barcelona
Holder: SH YEARLY RENTAL SL
Account Nº: 0081 0093 42 0001990309
IBAN: ES25 0081 0093 42 0001990309
BIC/SWIFT: BSABESBB
Reference: name and reference tenant floor
If you make the transfer on the day of the signing, you must bring proof of it.
Acceptance of the case
One of ShBarcelona's consultants will contact you as soon as possible to inform you of the status of your file or to request additional information.
The final formalization of the lease will be subject to the final decision of the owner.
« 24-hour Maintenance Service » during your stay, you can contact the ShBarcelona 24-hour maintenance service. They will assist you, and if necessary they will send a person to solve the problem occurred in the apartment. Please note that if the problem is the result of a misuse or accident attributable to the tenant, the repair costs will be billed.
The final formalization of the lease will be subject to the final decision of the owner.
« 24-hour Maintenance Service » during your stay, you can contact the ShBarcelona 24-hour maintenance service. They will assist you, and if necessary they will send a person to solve the problem occurred in the apartment. Please note that if the problem is the result of a misuse or accident attributable to the tenant, the repair costs will be billed.
Utilities
(water, gas, electricity)
(water, gas, electricity)
The expenses are not included in the price of the monthly rent, the value of the invoices will be paid by the tenant.
ShBarcelona is in charge of the change of ownership by the local energy suppliers, the change of ownership of Aigües de Barcelona, for data protection and reasons beyond ShBarcelona's control, must be done by the tenant.
ShBarcelona is in charge of the change of ownership by the local energy suppliers, the change of ownership of Aigües de Barcelona, for data protection and reasons beyond ShBarcelona's control, must be done by the tenant.
Keys collection
We will welcome you the day of your arrival directly at our agency located in Bailén street 200. We are open Monday to Friday 09 to 18 continuously.
The handling of the keys can also be made on Saturdays 10 am to 1:30 pm in our agency located in Casanova street 99.
Contractual terms
The final formalization of the lease will be subject to the final decision of the owner.
The holder of the reservation will be entitled to a full refund of the amount paid to ShBarcelona, when the lease is not formalized for reasons attributable to the property, without in any case be entitled to demand any additional compensation.
It is important to take into account that, although the apartments have home insurance coverage, this insurance does not cover damages to third parties or the possible theft of your belongings. You will need to take out a home liability insurance policy. You can contact us to contract your home insurance.
Contact
Choose your flat on our website or directly at the office with a counselor, select the reference of the apartment(s) you like the most.
Contact ShBarcelona for details and arrange a visit.
How to buy?
Make a sales proposal “Compraventa”
a. You must make a formal offer at our office,
b. Accompanying this proposal, you must leave a deposit of €2,000 to guarantee the seriousness of the offer,
c. The offer will mention two dates: for the Sales agreement and for Deed of sale with a notary,
d. We will transfer your offer to the owner of the apartment.
Receive the answer within 5 working days
a. The owner accepts your offer, go to the next step, or
b. The owner turns down your offer, your deposit will be refunded.
Sign Deed of sale
a. You may choose a notary, or we can recommend one, there is no difference of cost,
b. Going to a the notary,
c. Pay the outstanding amount of the apartment price.
If you are a foreigner, you have to apply for the NIE
a. NIE and open a bank account are obligatory to buy a apartment in Spanish territory,
b. If you are outside of Spain, you can apply for it by going to any Spanish embassy or consulate,
c. If you are in Spain and specifically in Barcelona, you can request an appointment on the web:
https://sede.administracionespublicas.gob.es/icpplustieb/citar?accion=ac_entrada,
d. Documents needed: EX15 form in 3 copies, the copy of your passport or ID with original and copy of the Sale agreement.
Formalize the sale agreement “Contrato de arras"
a. The contract is drawn up in the office, it will be included in the agreement, the apartment description and surface, the conditions of sale, the signing date of sale’s the Deed of sale and how the outstanding amount will be paid,
b. It’s usual to anticipate 10% of the total price when signing, but the parties are free to agree otherwise,
c. The law provides for obligations on the parties and regulates the effects of their eventual failure.
After sale steps
As a new owner, you will be registered at the land Registry ; this process will be done by the same notary where you signed the Deed of Sale,
As a new member of the community of owners, you have to inform the administrator of the building and facilitate your bank account for direct debit payments and to be notified of meetings,
You should contact the energy supply companies (water, gas and electricity) for the change of ownership and direct debit payments, ideally providing actual readings,
You must to inform Barcelona city hall for the change of ownership of IBI (Property Tax), that you must pay one year after purchase.
Important
What cost involves buying a flat?
You should calculate approximately 12% pf the property price. That amount includes taxes (10% of the price), the notary time and registration of Deed in the land Registry.
What happens if a party fails to meet its commitments?
a. If the seller fails to fulfill its “obligation to sell” in the agreed terms, he must return the double of what the buyer has given him.
b. If the buyer fails to fulfill its “obligation to buy” in the agreed terms, he will lose all the money already paid.
Arrival
As it shown on the contract agreement, you must contact us when you are close to your final destination.
You have our contact numbers on the front page of this booking agreement.
If you are travelling by plane, let us remind you that you need to contact us once you have recovered your luggage.
If you are coming by car, please call us 30 minutes before your arrival.
If you are travelling by bus or train, please contact us when you are arriving at the station.
Our staff will not go to the apartment you rented until we receive information from you.
Key handling
Please note that the agent responsible for the check-in can only give you the key to the flat when you have paid the total price of the accommodation.
The keys will be handed over during office hours (Monday to Friday from 9am to 6pm). Outside these hours or on public holidays, you will have to pay an additional €30 to the agent who will give you the keys.
Be careful, if you lose the keys to the flat, you will be charged an additional €50.
Possible additional charges:
- Check-in weekdays between 18:00 h-23:00 h = €30.
- During the weekend or holiday: €30.
- During the weekend or holiday: €30 (All day until 11:00 p.m.)
- Check-in between 23:00 h-1:00 h in the morning : €50
- Security box: Free of charge
The keys will be handed over during office hours (Monday to Friday from 9am to 6pm). Outside these hours or on public holidays, you will have to pay an additional €30 to the agent who will give you the keys.
Be careful, if you lose the keys to the flat, you will be charged an additional €50.
Possible additional charges:
- Check-in weekdays between 18:00 h-23:00 h = €30.
- During the weekend or holiday: €30.
- During the weekend or holiday: €30 (All day until 11:00 p.m.)
- Check-in between 23:00 h-1:00 h in the morning : €50
- Security box: Free of charge
Key handling
The amount of the security deposit that you will be asked for is 250€. You have two options to pay:
With your credit card
Make an imprint and a pre-authorization, therefore, the amount will not be charged and this pre-authorization is valid for 7 days.
Make an imprint and a pre-authorization, therefore, the amount will not be charged and this pre-authorization is valid for 7 days.
Cash
With this option you will be charged of an extra amount of 20€ to organize the deposit back upon departure. Please note that if you pay cash, the amount will be returned once it has handed over the keys and if the apartment conditions are satisfactory.
With this option you will be charged of an extra amount of 20€ to organize the deposit back upon departure. Please note that if you pay cash, the amount will be returned once it has handed over the keys and if the apartment conditions are satisfactory.
Departure
The apartment must be vacated necessarily before 12 a.m. From this moment, the person in charge of the cleaning will proceed to prepare the apartment for the next guest. In any case the deposit will be refunded before you return of the keys of the apartment.
You will be asked to leave the apartment in a reasonable condition and take out the trash and clean the dishes or else an extra cleaning fee will be requested.
During the check-in, you will agree your departure time with our agent to facilitate the return of the keys.
Cancelation fees
In case that you wish to cancel your booking:
If you inform us about this fact 30 days or more in advance before your check-in date, you will be charged 50% of the down-payment as a cancelation fee.
If you inform us about this fact within less that 30 days before your check-in date, that will exclusively imply the loss of your down payment.
In the event of a breach in the booking agreement by the company, the same cancellation policy will apply.
Website
ShBarcelona reserves the right to change information published on the site at any time including rates, descriptions and photographs.
ShBarcelona makes no warranty or representation about the fitness or suitability of any product or service advertised on its web site.
Tenants
The client will inform ShBarcelona of the number of guests included in the booking. Unless otherwise authorised by ShBarcelona, only the number of persons indicated by the client during the booking process shall be authorised to use the apartment.
The number of persons who may use the apartment may not exceed the number of persons for which the apartment is supposed to be used, except for children under two years of age. Pets are allowed only when permission has been granted.
The number of persons who may use the apartment may not exceed the number of persons for which the apartment is supposed to be used, except for children under two years of age. Pets are allowed only when permission has been granted.
In the event of any infringement of the aforementioned obligations, ShBarcelona at its sole discretion will be entitled to request the client to leave the apartment, without offering any type of compensation.
Warning
Disturbances, excessively loud music and parties are very clear: all are strictly forbidden. Guests staying in an ShBarcelona apartment should know that if parties are held or havoc is caused, or if the neighbours complain they may call the police and this can result in immediate eviction regardless of the time of day or night and it could represent having to pay a fine.
The client signing the check-in form will be responsible for the correct behaviour of all the persons accompanying him or her. Failing to comply will result in loss of the prepaid rent and refundable damage deposit and we will not give any type of compensation.
Also note that by booking with ShBarcelona you have already accepted our terms and conditions and will therefore be expected to abide by these rules. You will also be expected to sign these rules upon check-in on your arrival day.
Quiet time is every day from 22.00 PM to 8.00 AM.
We appreciate your collaboration in this matter and hope you understand that these rules are necessary as these apartments are all situated in residential buildings where people have to live and get up for work early. Nightly rest of these inhabitants must be respected.
Neither ShBarcelona nor the owner of the apartment shall be liable when a guest damages the apartment, when there is a loss because of a fire, when the place is robbed or if there was any other criminal behaviour.
Rental total amount€
Consumption provisions:€
Agency fees€
Minimum security deposit€
Total stay:€
Reservation amount (included):€
Request an immediate reservation
FAQS
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What is a short term rental of a tourist apartment?
A tourist apartment is fully equipped and furnished, it is also provided with blankets and towels. All you need is to bring your luggage. -
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The apartment is rented in the "all inclusive".
All utilities (water, gas and electricity) and agency fees are included in the price. The deposit you will pay is €250 (with some exceptions). Although there are different categories of apartments, we guarantee to all our guests a flat for themselves (never share the apartment with other clients). It is an excellent alternative to the hotel for those who prefer to live the real local life. Also, is the best solution for newcomers before they find a permanent accommodation. An integrated tourist accommodation guarantees your comfort during your stay. -
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What does the price on the website include?
The price of a tourist apartment includes the total number of nights that you spend in the flat and it changes according to the number of people staying. Also, the utilities like water, gas, electricity sheets, towels and Wi-Fi are included (the Wifi is indicated by the icon in the flat description if it is available). The extras that can be requested are the late check-in or early check-out, outside the normal working hours. If the arrival is between 10am and 7pm on weekdays (not holidays) the service is free. -
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Which apartment do you offer for my stay?
You can check the available apartments in our website using the search engine. You must enter the day of arrival, the day of departure, as well as the number of guests that will be staying in the apartment. Optionally, you can enter the number of rooms that you want. On our website, you can also select many variables. It has an advanced search engine with several filters, located at the top of your screen. If you need help or additional information, do not hesitate to contact us. We will be pleased to solve all your questions and doubts. -
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How do I book a flat?
Enter your arrival and departure date, the number of people in the spaces provided and press the "Search" button. Then, you will have a list with all the apartments available for your stay. Once you have chosen your apartment, you can book it online in a fast and secure way, pressing "Book now". Finally, you will be asked for your personal information and then to pay a deposit to hold your booking. For this, you will be redirected to the bank site where you can enter your credit card details, you will be able to pay with Visa, MasterCard or American Express. -
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How can I make sure that my apartment is booked?
Once the transaction with the bank has been successfully, you will have booked your flat. Please check your email, you will receive an automatic email from ShBarcelona with the booking confirmation. This document will have all the contact details and information for your check-in. -
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When can I check-in?
The official time for check-in is from 3pm to 7pm. If you arrive before 3pm, you must confirm with the contact person if you will be able to access to your apartment earlier, if it is available. Please note that check-in is not possible before 12 noon. During office hours, from Monday to Friday from 10am to 7pm, we will be happy to keep your luggage, so you can start to enjoy the city. If you arrive after 7pm on Saturdays, Sundays or holidays, you will need to pay an amount of 30€ to the agent in charge of the keys' delivery. -
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When do I get the keys?
In most cases, we welcome you directly at the flat, we deliver you the keys when the balance has been paid and the floor inspected. In the booking contract you can view the agent contact details who will be checking in. Please communicate with him, once you have collected your bags at the airport, you are close to the train station or bus, or you are 20 minutes distance from Barcelona in the GPS of your car. In case the contact person does not respond you always have the emergency number. It is very important that we know about your arrival time approximate and you keep us informed in case of delay in the expected time of your arrival, to avoid unnecessary waiting. -
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How do I know if the flat is provided with internet, lift and air conditioning?
You can find the equipment of the flat In the apartment description at the web. You should note that the agency is not responsible in case the lift is out of service or any unforeseen event, but we will always do our best to find a quick and pleasant solution and guarantee your comfort. -
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Do I have to clean the floor before leaving?
You will be asked to leave the apartment in a reasonable condition and take out the trash, clean the dishes and take out yours belongings or an extra cleaning fee will be requested. -
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When my deposit will be returned?
The amount of the security deposit that you will be asked for is 250€. You have two options to pay:
1. With your credit card: make an imprint and a pre-authorization, therefore, the amount will not be charged and this pre-authorization is valid for 7 days.
2. Cash: with this option you will be charged of an extra amount of 20€ to organize the deposit back upon departure. Please note that if you pay cash, the amount will be returned once it has handed over the keys and if the apartment conditions are satisfactory. -
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It is possible to smoke in the apartment?
All the apartments are non-smoking. For this reason, we ask you to smoke outside and in the spaces provided for it. -
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Pets are allowed?
Some of our apartments accept dogs or cats, please contact us before you bring your pet, to indicate the conditions. -
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Are parties allowed in the apartments?
Please observe that ShBarcelona Terms and Conditions with regard to disturbances, excessively loud music and parties are very clear: all are strictly forbidden. Guests staying in a ShBarcelona apartment should know that if parties are held or havoc is caused or if the neighbours complain they may call the police and this can result in immediate eviction regardless of the time of day or night and it could represent having to pay a fine. The client signing the check-in form will be responsible for the correct behaviour of all the persons accompanying him or her. Failing to comply will result in loss of the prepaid rent and refundable damage deposit and we will not give any type of compensation. Quiet time is every day from 22.00 PM to 8.00 AM. -
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Do I have to share the apartment with other people?
Not at all. You rent the whole apartment and only share it with members that appear in your reservation. -
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Are there any extra charge upon arrival?
You only have to pay for the check-in service, if you make it out of office hours, the rest is included. If you arrive after 7pm on Saturdays, Sundays or holidays, you will need to pay an amount of 30€ to the agent in charge of keys' delivery. -
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What does the cleaning service include, who is in charge and it is mandatory?
Cleaning fees are mandatory because it guarantees a standardized cleaning level for the apartments, respecting the environment and a certain comfort level. We do not doubt about your cleaning standards, but we consider a specific list to satisfy the expectations of all our guests and tenants. Also, if there is any inconvenience and you are not satisfied, we will contact the cleaning staff again to assist you. The cleaning service includes the complete preparation of the apartment: cleaning of bathroom, living room, kitchen, bedroom and other rooms, bedding (clean and made beds) and towels (one kit per person, per stay). -
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When do I pay the balance of the apartment?
The total payment of the apartment must be paid upon your arrival, before the delivery of the keys. The payment can be made by credit card or cash. -
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Can I bring more guests than those who are in the flat contract?
The booking is made for a specific number of people, which can vary according to the capacity indicated on the apartment description. All those who are not declared in the reservation cannot stay in the apartment. -
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Can I change my booking dates?
If you need an extension and the apartment is available, we can extend your stay. If you want to reduce your stay, this is interpreted as a cancellation and the amount that has been paid cannot be refunded. -
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Cancellation policy
If you cancel with thirty days or more in advance of your arrival, we will refund you 50% of the deposit paid on your booking. If the cancellation occurs later, within 30 days prior to your arrival, the amount paid on the reservation will not be refunded. -
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The apartments can accommodate kids?
Kids are always welcome at ShBarcelona. We have a cradle service according to availability. Please refer to information to book a cot. In addition, the stay is free for children up to 3 years old, with own cots. -
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Can I get some discount?
Our system calculates automatically discounts. Besides, we can be able to give you an extra discount depending on your stay, special cases or depending on the apartment. -
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Do you offer airport pick-up service?
At the moment we do not offer airport pick-up service. -
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We can offer additional cleaning during your stay. Please, contact us for conditions.
We can offer additional cleaning during your stay. Please, contact us for conditions. -
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Do you offer catering?
We do not offer catering service, but we can provide you the contact of companies that make it. -
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Do you have apartments with capacity for big groups?
We have spacious apartments or situated in the same condominium, ideal for big groups, you can find it in our browser. We have holiday apartments for up to 10 people. Please, contact us. -
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Could I change the apartment rented, if I am not satisfied with this one?
We provide our guests all the necessary information of the apartments that we rent. Also, we are at your disposal to guide our guests in their choice. Being thus, the client, the person in charge of his decision choosing an apartment. The change will be interpreted as a cancellation and you should make a new booking. -
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Can I get help in case there is any emergency in the flat?
You can contact us for any question or problem during office hours, from Monday to Friday from 9am to 6pm. Also, we provided a number in case of emergency. Please take note that out of office hours calls are exclusively for emergencies such as fire, flood, lost of keys. etc. We appreciate your understanding.
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